In accordance with national standards, Aspire to Succeed has a fair and equitable policy for dealing with complaints about any aspect of our training and assessment services.
In the first instance, Aspire to Succeed will encourage parties to resolve problems through discussion and conciliation. If this does not result in a satisfactory resolution, you may elect to have the matter heard at a higher level of our organisation.
Except in extreme circumstances, the entire process should be finalised within 21days.
When a complaint cannot be resolved, Aspire to Succeed acknowledges the need for an appropriate external independent agent to mediate between the parties.
You have the right to:
- have a support person present during any meetings
- receive a written outcome of the process
You should try to resolve the matter through the Aspire to Succeed internal grievance or appeals process.
What happens if you are assessed as Not Yet Competent?
If you are assessed as Not Yet Competent you will be given the opportunity to develop the required skill level and resubmit your assessment. If you feel the original assessment was not fair you can appeal the assessment. In the first instance you should discuss this with the trainer. If an agreement cannot be reached then an impartial assessor will make an assessment.
There are a number of key people who can assist should you have any issues or complaints.
In the first instance any complaint or assessment appeal should be discussed with your trainer. If you feel that you cannot discuss this with your trainer or would like to talk to the RTO Owner, please contact:
Aspire to Succeed
Jennifer Allaway (Director)
PO Box 637 CABOOLTURE QLD 4510
07 5497 4009 or 0418 713 365
National Training Complaints Hotline
Consumers can register a complaint with the National Training Complaints Hotline by:
Phone: 13 38 73, Monday–Friday, 8am to 6pm nationally.
The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.
ASQA (Australian Skills Quality Council)
ASQA’s principal purpose in accepting complaints is to gather information to improve the targeting of its resources to improve the quality of education and training provided by registered providers.
ASQA accepts complaints about training providers from students, their representatives, and other members of the community.
The information used through complaints informs how ASQA regulates those providers.
A complaint can be made via the ASQA website http://www.asqa.gov.au/complaints/complaints.html