Diploma of Community Services (Case Management)

CHC52015 Diploma of Community Services (Case Management)

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

Position Outcomes:

  • Assessor
  • Case coordinator
  • Case manager
  • Client service assessor
  • Coordinator
  • Local area / support coordinator
  • Manager
  • Program / Service Coordinator
  • Support facilitator

16 units in total to be completed (8 Core, 8 Electives) 

Core Units  
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve on own personal practice
HLTWHS004 Manage work health and safety
Elective Units Case management
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
Elective Units
CHCDIS007 Facilitate the empowerment of people with disability
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS019 Recognise and respond to crisis situations
CHCDIS008 Facilitate community participation and social inclusion

Fees and Charges

  • $3600 – Full Course
  • $2000 – Self-Directed Learning
  • $1500 – Full RPL

* Self-Directed learning and full RPL – enrolled students must have current industry experience.


QLD – 2014-2016 VET Investment Plan (Higher Level Skills)

Learners must be working in the Community Sector, and not hold or be enrolled into a Certificate IV or Higher Qualification

  • Non-Concession Students – $1000.00 / $62.50 per unit
  • Concession Students – $500.00 / $31.25 per unit


What is Higher Skills?

The principle aim of the Higher Level Skills program is to help individuals gain the higher level skills required to secure employment or career advancement in a priority industry.

The Higher Level Skills program will provide employers and industry with the capacity to address current workforce development needs.

For further information, please refer to the following Fact Sheet http://www.training.qld.gov.au/resources/training-organisations/pdf/hls-factsheet-student.pdf

Should you require a print out of this fact sheet, we can print this for you.

Priority Qualifications

High-priority qualifications are those qualifications which develop the skills most needed by the economy.

They are determined based on information about skill shortages, advice from industry, and the importance of the qualification in gaining an employment outcome.

What is the cost?

Given the increased benefits that you can gain from higher-level training, you are required to contribute to the cost of your training through a student co-contribution fee, payable to the training provider.

The amount of fees varies depending upon the course you undertake and the training provider you choose.

The fee may be paid on your behalf by an employer or a third party but cannot be paid by the training provider.


Aspire to Succeed Learner Co-Contribution Fees

Fees for the course are invoiced upon enrolment for all units enrolled. Invoices have a 14 day payment term.

Should you withdraw from the course, or not commence units, you will be refunded for any units paid, which you did not commence training in.

Learners have the opportunity to pay the course fees off over the duration of the course. At no time do we wish to disadvantage a learner from completing their studies and therefore, payment plans are available.

Important Information

Access to the program

As you can only access the Higher Skills subsidy once, it is important you choose the right course for you to take full advantage of this opportunity.

From 1 July 2014, the Queensland Skills Gateway will display the courses available under the Higher Skills program and will also provide information about what they cover, the careers they can lead to, and the training providers approved to deliver them.

Learner Surveys

Within 3 months of completion or withdrawal from the course it is a requirement for each learner to complete and submit a ‘Training and Employment Survey’.

The results of these surveys are provided to the QLD Training Department on a quarterly basis.

You will be provided with the form either face to face or through the post, dependent on the circumstance at the time.


Your Name

Your Email


Your Message

So that we know you're human, please type the 4 characters into the box