Diploma of Community Services (Case Management)


CHC52015 Diploma of Community Services (Case Management)

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

Position Outcomes:

  • Assessor
  • Case coordinator
  • Case manager
  • Client service assessor
  • Coordinator
  • Local area / support coordinator
  • Manager
  • Program / Service Coordinator
  • Support facilitator

16 units in total to be completed (8 Core, 8 Electives)

Core Units

  • CHCCCS007 – Develop and implement service programs
  • CHCCOM003 – Develop workplace communication strategies
  • CHCDEV002 – Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 – Manage and promote diversity
  • CHCLEG003 – Manage legal and ethical compliance
  • CHCMGT005 – Facilitate workplace debriefing and support processes
  • CHCPRP003 – Reflect on and improve on own personal practice
  • HLTWHS004- Manage work health and safety

Case Management Electives

  • CHCCCS004 – Assess co-existing needs
  • CHCCSM004 – Coordinate complex case requirements
  • CHCCSM005 – Develop, facilitate and review all aspects of case management
  • CHCCSM006 – Provide case management supervision

Other Electives

  • CHCCCS003 – Increase the safety of individuals at risk of suicide
  • CHCCCS019 – Recognise and respond to crisis situations
  • CHCDIS007 – Facilitate the empowerment of people with disability
  • CHCDIS008 – Facilitate community participation and social inclusion

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